Privacy Policy
Last updated: April 10, 2026
This Privacy Policy explains how HookMaster ("HookMaster", "we", "us", "our") collects, uses, shares, and protects personal information when you use tryhookmaster.com and related services (the "Service").
1. Information We Collect
- Account data: Name, email, profile photo, authentication identifiers.
- Billing data: Subscription/credit purchase records and payment metadata from processors (we do not store full card numbers).
- User content: Videos, images, prompts, text, generated outputs, and related metadata.
- Technical and usage data: Device/browser info, IP-derived region, app events, feature usage, diagnostics, and performance logs.
- Support and communication data: Messages sent to support, feedback, and email interaction events.
2. How We Use Information
- Provide and operate the Service, including AI analysis and generation workflows.
- Authenticate users, prevent fraud, and secure accounts and infrastructure.
- Enforce Terms of Service, acceptable use rules, and safety policies.
- Process payments, subscriptions, and credits.
- Improve model quality, product performance, and user experience.
- Send transactional notifications and important product/legal notices.
- Comply with legal obligations and respond to lawful requests.
3. AI Processing and Safety Review
To provide AI features, we may send relevant prompts, media, and metadata to trusted model/infrastructure providers. We may use automated systems and limited human review for trust and safety, abuse detection, and legal compliance.
We may review, block, remove, or report content that appears to violate law or our Terms (including explicit, exploitative, violent, infringing, or fraudulent content). We are not obligated to pre-screen every request or output.
4. Sharing of Personal Information
We may share information with:
- Service providers: Hosting, storage, authentication, analytics, customer support, email, error monitoring, and payment processors.
- AI and media processing providers: To generate and process requested outputs.
- Professional advisors and authorities: Where required for legal compliance, security, fraud prevention, or enforcement.
- Corporate transaction counterparties: In connection with mergers, financing, acquisition, or sale of assets, subject to confidentiality protections.
We do not sell personal information for money. We only share data as needed to run, secure, and improve the Service, or as required by law.
5. Cookies and Similar Technologies
We use essential cookies and local storage for authentication, session continuity, preferences, security controls, and product analytics. You can control cookies in your browser settings, though disabling them may affect functionality.
6. Data Retention
- Account/profile data: Until account deletion, then deleted or anonymized per legal requirements.
- Uploaded videos: Videos submitted for analysis or style matching are generally retained up to 30 days.
- Generated assets: AI-generated content (images, motion graphics, fixed clips) is generally retained up to 90 days unless longer retention is required for security, disputes, or law.
- Analysis results and project metadata: Retained while your account is active or until deletion request, subject to legal obligations.
- Operational logs and diagnostics: Typically retained for limited periods necessary for security and reliability.
7. International Transfers
Your information may be processed in countries where we or our providers operate. Data protection laws in those locations may differ from those in your jurisdiction.
8. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, monitoring, and abuse-prevention controls. No system is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or export certain personal information, and to object to certain processing.
- Access/update account information from your account settings where available.
- Request deletion/export by contacting us.
- Opt out of non-essential communications via unsubscribe links.
- Disable analytics/cookies in browser settings where possible.
10. Children's Privacy
The Service is not intended for children under 13 (or higher age where required by local law). If we learn we collected personal information from a child in violation of applicable law, we will delete it.
11. Sensitive or High-Risk Data
Do not upload sensitive personal data (for example health, government ID, or financial account details), confidential third-party data, or unlawful content unless you have a clear legal basis and authorization to do so.
12. Images of People and Human Likeness Data
When you upload images, videos, or audio that depict identifiable human likenesses for AI video generation, the following applies:
- What we process: Reference media you upload is transmitted to our third-party AI generation providers (currently fal.ai for Seedance 2.0, Kling, and related models) for the duration of the generation request. We do not retain a separate "portrait library" ourselves and do not build facial recognition databases.
- Facial data processing: Uploaded media may undergo automated preprocessing, content moderation, and safety review by the AI provider, which may include facial feature analysis solely for the purpose of generating the requested video output.
- Your responsibility: By uploading reference media that depicts identifiable individuals, you represent and warrant that:
- You legally own the media or have obtained explicit, informed consent from the depicted individual for AI video generation use.
- The media does not contain unauthorized third-party trademarks or logos.
- The media does not infringe any third party's personality rights, intellectual property, right of publicity, or other legal rights.
- The use does not violate any applicable laws, public order, or morals.
- Third-party processing: Reference media is transmitted to fal.ai (fal.ai) and processed by the underlying model providers (e.g. ByteDance for Seedance, Kling AI for Kling). Their processing is subject to their own privacy policies and content safety requirements.
- Retention: Reference media is held by the AI provider only as long as necessary to complete the generation request and any provider-side caching window.
- Jurisdiction-specific rights: Certain jurisdictions (including Illinois under BIPA, the EU under GDPR, and others) provide additional rights regarding biometric or facial data. If you reside in such a jurisdiction, please review your local rights and contact us with questions.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post updates here and revise the "Last updated" date. Material changes may also be communicated by email or in-product notice.
14. Contact
Privacy requests and questions: support@tryhookmaster.com.